1. How to deal with the return or exchange?

Oullon provides a 7-day appreciation period, please keep the product brand new with no traces of use and complete packaging. Offering7day appreciation period is not a trial period, and any damage or contamination caused by improper personal use will affect the return rights.

2. Is there a warranty?

• 【Frame】,【Joint】Provide two-year warranty.
• 【Battery】,【Motor】provide one-year warranty.

Other consumables are not warranted.

3. What is the size and weight of the oullon Kestrel E16-1? The weight that can be carried?

Expanding size: 123 cm x 106 cm x 59 cm (LxHxW)
Folding Dimensions: 72 cm x 60 cm x 30 cm (LxHxW)
With battery: 16.15 kg
Without battery: 14.2 kg
Maximum load: 110 kg

4. Can I still ride without electricity?

Yes! The zero gear is no power assistance, and it becomes a normal folding bike.

The rider can switch freely between the electric assistance and own strength.

5. How long will it take to receive the product after purchase? 

Delivery takes 3 to 5 working days in Taiwan.